Welcome to our FAQ section! We’ve compiled answers to common questions about our products, orders, shipping, and returns. If you can’t find what you’re looking for, feel free to contact us directly.
GENERAL QUESTIONS
Q: What kind of products do you sell?
A: We offer high-quality print-on-demand apparel, accessories, and lifestyle items made just for you. Each product is crafted when you place your order, ensuring uniqueness and sustainability.
Q: How are your products made?
A: We work with trusted print providers through Printify. Once you order, your item is custom printed and shipped directly to you. This allows us to offer a wide variety of designs and products without mass production waste.
ORDERING
Q: Can I change or cancel my order after placing it?
A: We begin processing your order almost immediately after it’s placed. For that reason, we cannot guarantee changes or cancellations once an order is submitted. If you have a concern, contact us as soon as possible, and we’ll do our best to help.
Q: How do I know what size to order?
A: Each product page includes a size chart to help you find the right fit. If you’re unsure, we recommend measuring a similar item you own and comparing it to our chart.
SHIPPING
Q: Where do you ship from?
A: Our print providers are located across the U.S. and globally. Your order will ship from the location closest to your shipping address whenever possible.
Q: How long will my order take to arrive?
A: Production usually takes 2–5 business days. Shipping time varies based on your location:
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U.S. orders: 3–7 business days
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International orders: 7–21 business days
Please note: Shipping times may vary during peak seasons or due to external delays.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link. If you don’t see it, check your spam or promotions folder.
RETURNS & EXCHANGES
Q: Do you accept returns or exchanges?
A: Since our products are made to order, we don’t offer returns or exchanges for incorrect sizing, colors, or change of mind. Please double-check your order details before confirming your purchase.
Q: What if my item arrives damaged or incorrect?
A: If you receive a damaged item or the wrong product, contact us within 30 days of delivery with photos of the issue and your order number. We’ll happily send a replacement or issue a refund.
OTHER QUESTIONS
Q: My tracking shows delivered, but I didn’t receive my order. What do I do?
A: Please check with household members, neighbors, or your local post office first. If it’s still missing, contact us and we’ll work with you to resolve the issue.
Q: Do you offer bulk or custom orders?
A: For special requests, collaborations, or bulk orders, feel free to contact us! We’d love to discuss how we can make it happen.