Thank you for shopping with us. We strive to ensure satisfaction with our products. Please review our return and refund policy below.
1. Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, we offer a free replacement or a full refund. To initiate this process:
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Contact us within 30 days of delivery.
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Provide your order number and clear photographs of the damaged or defective item(s)
Note: For issues affecting multiple items with the same design, please include a photo showing all affected products together.
2. Incorrect Orders
In the event that you receive the wrong item, we will promptly send a replacement or issue a full refund. Please:
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Reach out within 30 days of receiving your order.
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Include your order number and photos of the incorrect item(s).
3. Returns and Exchanges
As our products are made-to-order, we do not accept returns or exchanges for:
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Incorrect sizing, color choices, or change of mind.sundayruns.org+2sapience2112.com+2Printify+2
Please ensure all product details are correct before finalizing your purchase.
4. Shipping Issues
If your order is lost in transit or returned due to an incorrect address:
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We can offer a reprint at an additional cost or a partial refund. Printify+2Printify+2sapience2112.com+2
Note: We are not responsible for delivery failures due to incorrect addresses provided by the customer.
5. Refund Processing
Approved refunds will be processed to your original payment method. Please allow a few business days for the transaction to reflect in your account.
6. Contact Us
For any issues or inquiries, please contact our support team at info@essentiacollective.shop. We’re here to assist you.