Returns & Refund Policy

Made-to-order products

Essentia Collective products are made to order. We do not accept returns or exchanges for a change of mind, an accidental order, or a size selected incorrectly at checkout. Please check the product details and size guide before placing your order.

Damaged, defective, or incorrect items

If your item arrives damaged, has a print or manufacturing defect, or is different from what you ordered, contact us within 30 days of delivery through our contact page.

Include your order number, a description of the issue, and clear photos showing the entire item and the damage or error. We may request additional photos if needed to review your claim.

If your claim is approved, we will arrange a replacement at no additional cost. You do not need to send the original item back.

Refunds

Approved claims are normally resolved with a replacement. If a replacement cannot be provided, we will contact you about a refund to your original payment method. We will notify you when a refund has been processed; the time it takes to appear in your account depends on your payment provider.

Cancellations and order changes

If you need to cancel or change an order, contact us as soon as possible through our contact page. We will check whether production has started. Once an order enters production, we cannot guarantee a cancellation or change.

International orders

Customers are responsible for any applicable import duties, taxes, or customs fees charged by their destination country.