Terms of Service

Effective date: August 10, 2026

Welcome to Essentia Collective. These Terms of Service (“Terms”) govern your access to and use of essentiacollective.shop (the “Website”) and any purchases made through the Website.

Essentia Collective is a brand owned and operated by:

SYGU, Inc.
8735 Dunwoody Place, Suite R
Atlanta, Georgia 30350
United States

Throughout these Terms, “Essentia Collective,” “we,” “us,” and “our” refer to SYGU, Inc. “You” and “your” refer to any visitor, customer, or person using the Website.

By accessing the Website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

1. Online Store

Essentia Collective operates an online apparel and merchandise store. Our products may be manufactured, printed, embroidered, packaged, and shipped by third-party production and fulfillment partners.

The use of a third-party fulfillment partner does not change your relationship with Essentia Collective. Your purchase is made from Essentia Collective, and questions concerning your order should be submitted through our Website’s Contact page.

2. Eligibility

By using the Website or placing an order, you confirm that:

You are at least the age of legal majority in your state or jurisdiction.
You have the legal authority to enter into this agreement.
The information you provide is accurate and complete.
You will use the Website only for lawful purposes.

You may not use our products, Website, or services for any illegal or unauthorized purpose.

3. Products Made to Order

Most Essentia Collective products are produced only after an order is placed. This is commonly known as print-on-demand production.

Because products are made to order:

Production may begin shortly after payment is accepted.
Orders may not be changed or canceled once production begins.
We generally do not accept returns or exchanges based on incorrect size selection, color selection, buyer’s remorse, or change of mind.
Product availability may depend on our production and fulfillment partners.
Production and delivery times are estimates and are not guaranteed arrival dates.

Please review the product description, color, size chart, shipping address, and order details carefully before completing your purchase.

4. Product Information and Mockups

We make reasonable efforts to display product descriptions, colors, designs, placement, measurements, and images as accurately as possible.

However:

Screen settings may cause colors to appear differently.
Apparel colors and measurements may vary slightly between manufacturers or production batches.
Product mockups are visual representations and may not show the exact scale, color, texture, or positioning of the final printed or embroidered product.
Print placement may vary slightly due to normal production tolerances.
Garment measurements may have minor manufacturing variations.

These reasonable variations are not necessarily considered defects.

5. Sizing

Customers are responsible for reviewing the applicable size chart before ordering.

Sizing can vary between garment styles and manufacturers. A size purchased from another company—or from a different Essentia Collective product—may not have identical measurements.

Selecting the wrong size does not qualify as a manufacturing defect. Because our products are made to order, we generally do not provide free returns, replacements, or exchanges for incorrect size selection.

6. Prices and Payments

All prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to:

Change product prices at any time.
Correct pricing or product-information errors.
Discontinue products or variations.
Limit the quantity of products purchased.
Refuse or cancel an order when fraud, unauthorized activity, pricing errors, or product unavailability is suspected.

Applicable taxes, shipping charges, and other costs will be shown during checkout when required.

Payment must be successfully authorized before an order is accepted for production. Submitting an order does not guarantee acceptance. If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Order Review and Confirmation

You are responsible for checking all order information before submitting payment, including:

Product
Design
Size
Color
Quantity
Customer name
Email address
Shipping address
Billing information

An order confirmation indicates that we received your order. It does not guarantee that the order can be produced or fulfilled.

We may contact you if additional information is needed. Failure to respond may delay or prevent fulfillment.

8. Order Changes and Cancellations

Because our products are submitted for production after purchase, changes and cancellations are not guaranteed.

If you need to request a change or cancellation, contact us immediately through the Website’s Contact page. If production has already started, we may be unable to cancel the order or change its size, color, design, or shipping information.

A submitted request does not mean that the change or cancellation has been approved.

9. Production and Shipping

Orders may require a production period before shipment. Production time and shipping time are separate.

Delivery estimates displayed on the Website or provided after checkout are estimates only. Actual delivery may be affected by:

Product availability
Production volume
Carrier delays
Weather
Holidays
Customs processing
Incorrect addresses
Events outside our reasonable control

We will make reasonable efforts to fulfill orders within the timeframe presented at purchase. If a material delay occurs, we may notify you and provide available options as required by applicable law.

Shipping charges, available delivery methods, and estimated delivery windows may be displayed during checkout.

10. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delivery failures caused by:

Incorrect street addresses
Missing apartment or suite numbers
Incorrect postal codes
Misspelled names
Outdated addresses
Refusal or failure to retrieve a package

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of producing and shipping a replacement.

Updating your address after an order has been placed does not guarantee that the shipping address can be changed.

11. Tracking and Delivery

When tracking information is available, it may be sent to the email address supplied during checkout.

A package may be marked as delivered before it is physically received. Customers should:

Verify the delivery address.
Check around the delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
Allow a reasonable period for the carrier’s delivery scan to update.

If the package still cannot be located, contact us through the Website’s Contact page as soon as possible.

We are not responsible for packages stolen or lost after confirmed delivery to the address provided at checkout. We will, however, review available information and assist when reasonably possible.

12. International Orders

International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other government charges.

Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

Customs processing may delay delivery. We are not responsible for delays caused by customs agencies or for packages refused because the customer did not pay applicable import charges.

13. Damaged, Defective, or Incorrect Products

If your product arrives damaged, contains a manufacturing defect, has a printing or embroidery error, or is materially different from what you ordered, contact us within 30 days of delivery.

Your report should include:

Your order number
A description of the problem
Clear photographs showing the entire product
Close-up photographs clearly showing the defect or error
A photograph of the shipping label or packaging when relevant

We will review the information and may offer a replacement or refund when the problem is confirmed.

Do not return a damaged or incorrect product unless we provide return instructions. Unauthorized returns may not be accepted or refunded.

Normal garment variations, slight color differences, minor print-placement differences, and damage caused by misuse, improper washing, ordinary wear, or failure to follow care instructions are not considered manufacturing defects.

14. Returns, Exchanges, and Refunds

Because products are made specifically for each order, we generally do not accept returns or exchanges for:

Choosing the wrong size
Choosing the wrong color
Ordering the wrong product
Changing your mind
Buyer’s remorse
Personal preference concerning fit
Failure to review the product description or size chart
Providing an incorrect or incomplete shipping address

Approved refunds or replacements are generally limited to products that arrive damaged, defective, incorrectly printed, incorrectly embroidered, or materially different from the confirmed order.

Refunds, when approved, are issued to the original payment method. Financial institutions may require additional processing time before the credit appears.

Shipping charges may be nonrefundable unless the refund results from our error or applicable law requires otherwise.

Nothing in this section limits any non-waivable rights available under applicable consumer-protection law.

15. Care Instructions

Customers are responsible for following the care instructions provided on the product label or product page.

Damage caused by improper washing, drying, ironing, bleaching, alteration, or other misuse is not considered a manufacturing defect.

Printed or embroidered garments should be handled carefully to preserve the artwork and garment quality.

16. Promotions and Discount Codes

Promotions, sales, and discount codes may be subject to additional restrictions, expiration dates, product exclusions, and quantity limits.

Unless expressly stated:

Discounts cannot be combined.
Discounts cannot be applied retroactively.
Promotional offers have no cash value.
We may modify or end a promotion at any time.
A promotion does not apply to previous purchases.

We may cancel or refuse promotional discounts resulting from technical errors, misuse, manipulation, or unauthorized distribution.

17. Intellectual Property

The Website and its content—including product designs, graphics, artwork, logos, photographs, mockups, text, slogans, collection names, page layouts, and branding—are owned by or licensed to SYGU, Inc. and are protected by applicable intellectual-property laws.

You may not, without prior written permission:

Copy or reproduce our designs or content.
Sell or distribute our artwork.
Create derivative commercial products.
Remove copyright, trademark, or ownership notices.
Scrape, download, or systematically collect Website content.
Use our name, branding, images, or designs to suggest an unauthorized affiliation.
Train artificial-intelligence systems using our protected content where prohibited by law.

Purchasing a product gives you ownership of that physical item. It does not transfer ownership of the artwork, brand, design, or other intellectual property displayed on it.

18. Customer Reviews and Submitted Content

If you submit a review, photograph, comment, testimonial, suggestion, or other content, you confirm that:

You created the content or have permission to share it.
The content is truthful and does not violate another person’s rights.
The content is not unlawful, threatening, defamatory, deceptive, or malicious.
The content does not contain harmful software, spam, or unauthorized advertising.

You grant SYGU, Inc. a non-exclusive, worldwide, royalty-free license to display, reproduce, edit, and use submitted content in connection with operating and promoting Essentia Collective, subject to applicable privacy and consumer-protection laws.

We may remove submitted content that violates these Terms.

19. Prohibited Conduct

You may not:

Use the Website for unlawful or fraudulent activity.
Interfere with the Website’s operation or security.
Attempt unauthorized access to accounts, systems, or data.
Transmit malware, viruses, or harmful code.
Collect information about other users without permission.
Submit false payment, identity, or shipping information.
Place orders using stolen or unauthorized payment methods.
Copy, resell, or exploit the Website or its content without permission.
Use automated systems to overload, scrape, or disrupt the Website.
Misrepresent your relationship with Essentia Collective or SYGU, Inc.

We may restrict access, cancel orders, or take other appropriate action when prohibited conduct is suspected.

20. Third-Party Services

Our Website may rely on third-party providers for services such as:

Website hosting
Payment processing
Product production
Order fulfillment
Shipping
Analytics
Email communications
Fraud prevention

Your use of certain third-party features may also be governed by those providers’ terms and privacy policies.

We are not responsible for the independent actions, websites, content, or policies of third parties, except to the extent required by law.

21. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the Website, you acknowledge that information may be processed by service providers necessary to operate the store, process payment, manufacture products, fulfill orders, prevent fraud, and provide customer support.

22. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, restrict, or discontinue all or part of the Website at any time. We may also correct errors or update product and Website information without prior notice.

23. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

The Website will meet every individual requirement.
Website access will always be uninterrupted.
Every error will be corrected immediately.
Product colors will appear identically on every screen.
Delivery will occur on an exact date unless expressly guaranteed.

This disclaimer does not exclude warranties or consumer rights that cannot legally be waived.

24. Limitation of Liability

To the fullest extent permitted by law, SYGU, Inc., Essentia Collective, and their officers, directors, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products.

Where liability cannot be excluded, our total liability relating to a claim will not exceed the amount you paid for the product or order giving rise to that claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless SYGU, Inc., Essentia Collective, and their officers, directors, employees, and contractors from claims, liabilities, losses, and reasonable expenses resulting from:

Your unlawful use of the Website.
Your violation of these Terms.
Your infringement of another party’s rights.
Fraudulent or unauthorized activity connected to your account or order.

26. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Before starting formal legal proceedings, you agree to make a good-faith effort to resolve the dispute by contacting us through the Website’s Contact page.

Any legal action arising from these Terms will be handled by a court with proper jurisdiction in Georgia, unless applicable consumer law requires otherwise.

27. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted or removed where necessary.

The remaining provisions will continue in full force and effect.

28. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of SYGU, Inc.

29. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on the Website, constitute the agreement between you and SYGU, Inc. concerning your use of the Website and purchases from Essentia Collective.

If a separate store policy conflicts with these Terms concerning a specific subject, the more specific policy will control for that subject.

30. Changes to These Terms

We may update these Terms when our operations, services, policies, or legal obligations change.

The revised version will be posted on this page with a new effective date. Changes apply after publication and do not retroactively alter completed transactions unless required by law.

Continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms.

31. Contact Us

Questions regarding these Terms, products, or orders may be submitted through the Contact page at:

essentiacollective.shop

Written correspondence may be sent to:

SYGU, Inc.
Essentia Collective
8735 Dunwoody Place, Suite R
Atlanta, Georgia 30350
United States